DELIVERY
Shipping Under 2kg - We use Royal Mail as it has the worlds largest system/network available.
And despite their issues, they still remain the BEST service worldwide collectively.
Above 2kg - We use the following services
- Royal Mail, International Distribution Services
- Fedex International
- DPD International
We endeavoured to deliver the best service and experience to every customer.
Delivery times have increased slightly, delays can be expected if your country is under a new charging system. The TARIFF SCAM.
The customs process can delay orders, expect this.
Royal Mail's policy 2022:
"We AIM to guarantee delivery within the NEW time frame specified but your parcel could get lost, damaged or delivered incorrectly.
If the recipient hasn't received their parcel within 30 days prior the date of dispatch, please be aware in most cases the parcel is, by Royal Mail's protocol now deemed either lost or stolen.
And subsequently a claim can only be made after the 30 day expected delivery period.
Royal Mail Service Information link
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
If a problem is raised with a delivery, a very short investigation period will be necessary.
The parcel won't be seen to be lost/stolen, just missing in the system.
For this duration of necessary time, we ask you to be patient.
And despite their issues, they still remain the BEST service worldwide collectively.
Above 2kg - We use the following services
- Royal Mail, International Distribution Services
- Fedex International
- DPD International
We endeavoured to deliver the best service and experience to every customer.
Delivery times have increased slightly, delays can be expected if your country is under a new charging system. The TARIFF SCAM.
The customs process can delay orders, expect this.
Royal Mail's policy 2022:
"We AIM to guarantee delivery within the NEW time frame specified but your parcel could get lost, damaged or delivered incorrectly.
If the recipient hasn't received their parcel within 30 days prior the date of dispatch, please be aware in most cases the parcel is, by Royal Mail's protocol now deemed either lost or stolen.
And subsequently a claim can only be made after the 30 day expected delivery period.
Royal Mail Service Information link
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
If a problem is raised with a delivery, a very short investigation period will be necessary.
The parcel won't be seen to be lost/stolen, just missing in the system.
For this duration of necessary time, we ask you to be patient.
Delivery is worldwide, check below the delivery zones
DELIVERY or any problem is constantly monitored ONCE reported.
We will always endeavour to establish correct information, keep communicating, updating and informing you on progress. Working together to achieve the most successful result within the delivery partners protocol.
Your ultimate experience is vital to us, it is the ethos of Lowdown Shifter.
Well, what we can now control.
We will always endeavour to establish correct information, keep communicating, updating and informing you on progress. Working together to achieve the most successful result within the delivery partners protocol.
Your ultimate experience is vital to us, it is the ethos of Lowdown Shifter.
Well, what we can now control.
Q. How many days will it take for my ordered products to arrive?
A. This solely depends upon the delivery location.
And the current manufacture & dispatch time from the date of order.
This can be found on the STORE page.
(Please take note and be aware of this BEFORE placing an order)
UK - You can expect delivery within 1-2 days
Europe - You can expect delivery from 3-5 Days (expect customs delays)
Zone 1 - You can expect delivery from 5-7 Days (expect customs delays)
Zone 2 - You can expect delivery from 5-10 Days (expect customs delays)
Zone 3 - You can expect delivery from 5-7 Days (expect customs delays)
ADVISORY Please be aware that expected delivery times may change around festive/religious celebration times.
We predict delivery behaviour to change in time, WE HOPE! You will be kept updated of these changes if and when they happen
A. This solely depends upon the delivery location.
And the current manufacture & dispatch time from the date of order.
This can be found on the STORE page.
(Please take note and be aware of this BEFORE placing an order)
UK - You can expect delivery within 1-2 days
Europe - You can expect delivery from 3-5 Days (expect customs delays)
Zone 1 - You can expect delivery from 5-7 Days (expect customs delays)
Zone 2 - You can expect delivery from 5-10 Days (expect customs delays)
Zone 3 - You can expect delivery from 5-7 Days (expect customs delays)
ADVISORY Please be aware that expected delivery times may change around festive/religious celebration times.
We predict delivery behaviour to change in time, WE HOPE! You will be kept updated of these changes if and when they happen
"YOU will be notified of your tracking consignment number
via email on your products dispatch"
via email on your products dispatch"
Q. Can I track my delivery?
A. Yes certainly. Via email you will receive your tracking details & their tracking links
Q. The packaging or product is damaged/open & it appears a component is damaged/missing/incorrect?
A. Firstly We apologise for this & any inconvenience or disappointment.
We will work together to rectify this as soon as you make contact with us letting us know the specific problem.
COMMUNICATION IS KEY
If there is simply a component missing or wrong we guarantee to rectify this urgently, with a prompt replacement. Or work with you to find a solution.
P O L I C Y
However, we have a firm policy. Adhering to Trading Standards legal protocol.
We need to know within 14 days of ANY problems. This is your 'Consumer Rights'.
Q. My delivery still hasn't arrived after the advised delivery time scale, what do I do?
A. Current circumstances - the reoccurring theme or probable root cause
appears to be no longer Covid, but now a NEW operation titled 'Tariffs'.
The all new auto excuse for every delay!
Once the parcels location is established, via the tracking information provided in your Lowdown Shifter Order Update Email.
The investigation PROCESS can begin.
You might even discover that the delivery has been attempted. It often happens.
If you have received the card, it's a great start.
The delivery operator may have tried to deliver your consignment but
not been able to due to these common reasons
1. Nobody is available to take delivery.
2. The operator is unable to deliver to the pre-arranged address & may have left it with a neighbour.
3. The delivery could be hidden IF you chose a location for the delivery to be left failing nobody to take delivery.
If you still require our assistance please just follow the below process
Our Process
As mentioned above, we first we need to try & track your consignment down. For this
1. We will have to know your problem
2. We will need you to contact us, both your communication & cooperation is vital.
3. We will need to track the consignment with the tracking number
so we can take the first stage in locating it.
4. If we're able to track the consignment or not, we will work together with the delivery partners assistance, resolving the issue to an agreed solution. Keeping you up to date throughout the process.
A. Yes certainly. Via email you will receive your tracking details & their tracking links
Q. The packaging or product is damaged/open & it appears a component is damaged/missing/incorrect?
A. Firstly We apologise for this & any inconvenience or disappointment.
We will work together to rectify this as soon as you make contact with us letting us know the specific problem.
COMMUNICATION IS KEY
If there is simply a component missing or wrong we guarantee to rectify this urgently, with a prompt replacement. Or work with you to find a solution.
P O L I C Y
However, we have a firm policy. Adhering to Trading Standards legal protocol.
We need to know within 14 days of ANY problems. This is your 'Consumer Rights'.
Q. My delivery still hasn't arrived after the advised delivery time scale, what do I do?
A. Current circumstances - the reoccurring theme or probable root cause
appears to be no longer Covid, but now a NEW operation titled 'Tariffs'.
The all new auto excuse for every delay!
Once the parcels location is established, via the tracking information provided in your Lowdown Shifter Order Update Email.
The investigation PROCESS can begin.
You might even discover that the delivery has been attempted. It often happens.
If you have received the card, it's a great start.
The delivery operator may have tried to deliver your consignment but
not been able to due to these common reasons
1. Nobody is available to take delivery.
2. The operator is unable to deliver to the pre-arranged address & may have left it with a neighbour.
3. The delivery could be hidden IF you chose a location for the delivery to be left failing nobody to take delivery.
If you still require our assistance please just follow the below process
Our Process
As mentioned above, we first we need to try & track your consignment down. For this
1. We will have to know your problem
2. We will need you to contact us, both your communication & cooperation is vital.
3. We will need to track the consignment with the tracking number
so we can take the first stage in locating it.
4. If we're able to track the consignment or not, we will work together with the delivery partners assistance, resolving the issue to an agreed solution. Keeping you up to date throughout the process.
Important Information - Contact us within 14 days once your product has been received
if there is any problems with your order
Email - [email protected]
if there is any problems with your order
Email - [email protected]